Last Updated: January 1, 2025
Introduction
DLL System Training ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dll-systemm.com or use our services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Job title, company name, industry, professional interests
- Training Information: Training preferences, skill assessments, learning objectives
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
Technical Information
We automatically collect certain technical information when you visit our website:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- Cookies and Tracking: Information collected through cookies and similar technologies
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing training services and programs
- Customizing training content to your needs
- Scheduling and coordinating training sessions
- Issuing certificates and tracking progress
Communication
- Responding to your inquiries and requests
- Sending newsletters and updates (with your consent)
- Providing customer support
- Notifying you of changes to our services
Business Operations
- Processing payments and managing accounts
- Conducting market research and analysis
- Improving our services and website
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Email marketing services
- Website hosting and maintenance
- Analytics and reporting
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms of service
- Investigate potential violations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Our cookie policy includes:
Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us analyze website usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Cookie Management
You can control cookies through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect website functionality.
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on privacy and security practices
- Secure data storage and backup procedures
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Training Records: 7 years after completion of training
- Financial Records: 7 years as required by law
- Marketing Communications: Until you unsubscribe
- Website Analytics: 26 months
Your Rights
Under Canadian privacy law, you have the right to:
- Access: Request information about what personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal: Withdraw consent for certain uses of your information
- Portability: Request a copy of your data in a structured format
- Deletion: Request deletion of your personal information (subject to legal requirements)
Exercising Your Rights
To exercise your rights, please contact us at:
- Email: [email protected]
- Phone: +1 9075553259
- Mail: 123 Maple Street, Toronto ON M5J 2N8, Canada
International Transfers
Your personal information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Complaints
If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:
- Our Privacy Officer at [email protected]
- The Office of the Privacy Commissioner of Canada
- Your provincial privacy commissioner