Terms of Service

Last Updated: January 1, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and DLL System Training ("we," "our," or "us") regarding your use of our website (dll-systemm.com) and training services. By accessing our website or using our services, you agree to be bound by these Terms.

About Our Services

DLL System Training provides professional public speaking and corporate training services including:

• Public speaking training programs
• Corporate presentation skills training
• Team communication workshops
• Executive coaching services
• Virtual and in-person training sessions
• Custom training program development

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations

Payment Terms

Fees and Payment

• All fees are quoted in Canadian dollars (CAD)
• Payment is due as specified in your service agreement
• We accept major credit cards, bank transfers, and corporate purchase orders
• Late payment fees may apply to overdue accounts

Refund Policy

• Individual Training: Full refund if cancelled 14 days before start date
• Corporate Training: Refund terms specified in service agreement
• Cancellation by DLL System: Full refund provided
• Partial Completion: Prorated refund for unused sessions

Scheduling and Cancellation

Scheduling

• Training sessions are scheduled by mutual agreement
• We will make reasonable efforts to accommodate your preferred schedule
• Schedule changes must be requested at least 48 hours in advance

Cancellation by Client

• More than 48 hours: No penalty, session can be rescheduled
• 24-48 hours: 50% of session fee charged
• Less than 24 hours: Full session fee charged
• No-show: Full session fee charged

Cancellation by DLL System

We may cancel or reschedule sessions due to:

• Trainer illness or emergency
• Extreme weather conditions
• Force majeure events
• Technical difficulties (for virtual sessions)

Client Responsibilities

As a client, you agree to:

• Actively participate in training sessions
• Provide necessary information for customized training
• Maintain confidentiality of proprietary training materials
• Treat trainers and other participants with respect
• Provide feedback and complete evaluations as requested
• Ensure technical requirements are met for virtual sessions

Intellectual Property

Our Content

All training materials, methodologies, and content are our intellectual property and protected by copyright. You may not:

• Reproduce or distribute our materials without permission
• Use our methodologies to provide training to others
• Modify or create derivative works from our content
• Remove copyright notices or attribution

Your Content

You retain ownership of any content you provide during training. By participating, you grant us a limited license to use your content for training purposes.

Confidentiality

We maintain strict confidentiality regarding:

• Information shared during training sessions
• Your business information and strategies
• Personal challenges and goals discussed
• Performance assessments and feedback

Non-Disclosure

We will not disclose confidential information except:

• With your written consent
• As required by law
• To protect our rights or safety
• In anonymized form for research purposes

Limitations of Liability

To the maximum extent permitted by law:

• Our total liability is limited to the amount you paid for services
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific results or outcomes
• You participate in training at your own risk

Dispute Resolution

Governing Law

These Terms are governed by the laws of Ontario, Canada, and federal laws of Canada applicable therein.

Dispute Process

1. Direct Resolution: Contact us to resolve issues informally
2. Mediation: If needed, we'll attempt mediation through a neutral third party
3. Legal Action: Any legal proceedings must be brought in Ontario courts

Prohibited Uses

You may not use our services for:

• Illegal activities or purposes
• Harassment or discrimination
• Competing with our business
• Violating others' rights
• Disrupting training sessions
• Sharing inappropriate content

Termination

Termination by Client

You may terminate services by providing written notice. Refunds will be handled according to our refund policy.

Termination by DLL System

We may terminate services if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in inappropriate behavior
• Provide false information

Warranties and Disclaimers

Our Commitment

We warrant that we will:

• Provide services with reasonable care and skill
• Use qualified and experienced trainers
• Maintain professional standards
• Comply with applicable laws

Disclaimers

Except as expressly stated, we provide services "as is" and disclaim all other warranties, express or implied.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions
• Internet or technology failures
• Labor disputes
• Pandemics or health emergencies

Modifications

We may modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms, contact us:

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST